Privacy Policy

1. Introduction

This Privacy Policy explains how Hitterwebs E-commerce Private Limited and its affiliates (collectively “Hitterwebs E-commerce Private Limited,” “we,” “our,” “us”) collect, use, share, and protect your personal information when you access or use our website https://hitshop.in/ (hereinafter referred to as the “Platform”).

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you agree to be bound by this Privacy Policy, our Terms of Use, and the applicable product/service terms and conditions, and to be governed by the laws of India, including data protection and privacy regulations. If you do not agree, please discontinue use of the Platform immediately.

2. Collection of Information

We collect personal data when you use our Platform, avail our services, or interact with us. This may include, but is not limited to:

  • Personal Information: Name, date of birth, address, telephone number, email ID.

  • Identity & Address Proofs: Information shared as proof of identity or address.

  • Payment Data (with Consent): Bank account, credit/debit card details, UPI ID, or other payment-related information processed securely through payment gateways.

  • Transactional Data: Details of purchases, orders, and interactions with our Platform.

  • Technical Data: Device information, IP address, browsing history, preferences, and cookies to enhance your experience.

You may choose not to provide certain information; however, this may restrict your ability to access some features of the Platform.

3. Usage of Information

We use the collected data for the following purposes:

  • To process orders and deliver products/services.

  • To enhance user experience and improve the Platform.

  • To communicate with you regarding offers, promotions, and updates.

  • To resolve disputes, troubleshoot issues, and provide customer support.

  • To prevent fraud, unauthorized transactions, and misuse of our services.

  • To comply with legal obligations and regulatory requirements.

You have the right to opt-out of marketing communications at any time.

4. Sharing of Information

We may share your data with:

  • Internal Entities: Our group companies and affiliates to provide seamless services.

  • Third-Party Partners: Sellers, logistics partners, payment processors, and service providers.

  • Regulatory Authorities: When required to comply with legal obligations, law enforcement, or government orders.

We do not sell or rent your personal data to third parties for marketing purposes without your consent.

5. Security Measures

We follow industry-standard security practices to protect your personal data from unauthorized access, misuse, or disclosure. Our servers use secure protocols (SSL encryption) to safeguard your transactions.

However, no data transmission over the internet can be guaranteed to be 100% secure. By using the Platform, you accept the inherent risks of online data transmission.

6. Data Retention & Deletion

We retain your personal data only as long as necessary for the purposes mentioned above or as required by law.

You may request account deletion at any time by:

  • Visiting your Profile/Settings section on the Platform, or

  • Contacting us at the details provided below.

Please note, we may delay deletion if there are pending transactions, disputes, or legal obligations. Once your account is deleted, you will lose access to all related data and services.

7. Your Rights

You have the right to:

  • Access, review, and correct your personal data.

  • Withdraw consent for data processing (with possible impact on service availability).

  • Request deletion of your account and personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated via email or through Platform notifications.

9. Contact & Grievance Redressal

Grievance Officer
Name: Kumar Vinod (DIN)
Company: Hitterwebs E-commerce Private Limited
Address: 1st Floor, H.No. 2-3-73/203, F.No. 101, Uppal, Satya Nagar Colony, Hyderabad, Medchal Malkajgiri, Telangana, 500039
📞 Phone: +91 9505309247
📧 Email: hte163863@gmail.com
🕒 Availability: Monday – Friday (9:00 AM – 6:00 PM)