Refund & Cancellation Policy

This Refund & Cancellation Policy explains how you can cancel an order, request a refund, or exchange a product/service purchased through our Platform https://hitshop.in/.

1. Order Cancellations

  • Cancellations will only be considered if the cancellation request is made within 10 days of placing the order.

  • Cancellation requests may not be entertained if:

    • The order has already been communicated to the seller/merchant.

    • The order has been processed or shipped.

    • The product is out for delivery.

  • In such cases, you may choose to reject the product at the time of delivery.

2. Returns & Exchanges

We offer Returns, Refunds, and Exchanges under the following conditions:

  • Return Period: You may request a return or exchange within 10 days from the date of delivery.

  • Condition of Product: The product must be unused, in its original packaging, and in the same condition in which you received it.

  • Approval Process:

    • Once your return/exchange request is approved, the exchanged product will be redelivered within 5–7 working days.

    • Returned products will be inspected upon receipt, and you will be notified via email regarding the approval or rejection of your request.

3. Refunds

  • Processing Time: Once a return is approved, the refund will be processed and credited to your original payment method within 5–7 working days.

  • Damaged or Defective Products:

    • If you receive a damaged or defective product, we will issue a full refund after verification.

    • This must be reported to our customer service team within 10 days of delivery.

4. Non-Returnable Items

Certain products may not be eligible for return or refund (e.g., perishable goods, intimate or sanitary products, and personalized/customized items). Such products will be clearly marked as non-returnable on the product page.

5. Contact for Support

For cancellations, returns, or refund-related queries, you can contact us at:

📧 Email: hte163863@gmail.com
📞 Phone: +91 9505309247
⏰ Support Hours: Monday – Friday (9:00 AM – 6:00 PM)