Return Policy

At Hitterwebs E-commerce Private Limited, we value your satisfaction and strive to ensure that you are happy with your purchase. This Return Policy explains how you can request a return, refund, or exchange for products purchased from our Platform https://hitshop.in/.

1. Eligibility for Return

You may request a return, refund, or exchange within 10 days from the date of delivery, provided that:

  • The product is unused, undamaged, and in its original packaging.

  • All original tags, labels, and accessories (if any) are intact.

  • The request is made within the return window through our customer support team.

2. Damaged or Defective Products

  • If you receive a product that is damaged or defective, we will provide a full refund after verification.

  • Please report such issues within 10 days of receiving the product.

3. Exchange Policy

  • If your product is approved for exchange, the replacement product will be shipped within 5–7 working days after we receive and verify the returned item.

4. Refund Process

  • Once your return is approved and accepted, the refund will be processed and credited to your original payment method within 5–7 working days.

  • Shipping charges (if any) are non-refundable.

5. How to Initiate a Return

You can raise a return or exchange request by contacting us at:

📧 Email: hte163863@gmail.com
📞 Phone: +91 9505309247
⏰ Support Hours: Monday – Friday (9:00 AM – 6:00 PM)